Privacy Policy

Last updated September 13, 2024

1. Introduction
   Welcome to xceeda Pty Ltd (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, xceeda.com.au (the “Site”), and use our services. By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.xceeda values and respects the privacy of the people we deal with. xceeda is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
2. Information We Collect
   We may collect the following types of information:

• Personal Identification Information: When you create an account, purchase products, or apply to be featured as an xceeda graduate, we collect personal details such as your name, residential or mailing address, email address, phone number and educational qualifications and academic transcripts. 
• Account Information: Details related to your account, including your username, password, and any other profile information you provide. Including a profile photo is optional if you are simply creating an account, but it becomes a requirement if you are chosen to be featured as an xceeda graduate. Profile photos are stored securely and are visible only to our partner companies who access graduate profiles for recruitment purposes. These photos are not shared with unauthorised third parties and are used solely to enhance your visibility to potential employers. 
• Usage Data: Information about how you use our Site, including your IP address, browser type, operating system, pages you visit, and the dates and times of your visits. 
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site, track usage patterns, and gather analytics.
  

3. How do we collect your personal information.
   We collect your personal information directly from you when you:  

• interact with us over the phone; 
• interact with us in person;  
• interact with us online;  
• create an xceeda account; 
• purchase an xceeda training course; 
• participate in surveys or questionnaires;  
• attend an  xceeda event;  
• subscribe to our mailing list;  
• apply to become an xceeda graduate.

4.  How We Use Your Information
   We use your information for various purposes, including:

• To provide, operate, and maintain our Site and services. 
• To process transactions and manage your account. 
• To communicate with you about updates, promotions, and other information related to our services. 
• To deliver to you a more personalised experience and service offering. 
• To improve the quality of the services we offer based on feedback and usage. 
• To ensure compliance with our Terms and Conditions and to protect against fraud and abuse. 

5.  Sharing Your Information
   We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We engage third-party service providers to assist with various functions, including hosting our marketing communications, processing payments, and facilitating other transactions. These providers are bound by their own privacy policies and are required to handle your information securely and in accordance with applicable data protection laws.  
• For Legal Compliance: We may disclose your information to comply with legal obligations, respond to requests from law enforcement, or protect our rights and property. 
• With Partners: If you apply to have your graduate profile hosted on our Site, we may share your information with authorised partner companies for recruitment purposes. 

6. Data Security
   We employ stringent technical and organisational measures designed to safeguard your personal information against unauthorized access, use, alteration, or disclosure. While we take every reasonable precaution to protect your data, no method of data transmission over the internet or electronic storage can be guaranteed as completely secure. Therefore, while we strive to protect your information, we cannot ensure absolute security.
   In the event of a data breach, we will promptly assess the situation and take all appropriate measures to mitigate any potential harm. If the breach is likely to result in serious consequences to your privacy, security, or other fundamental rights, we will notify both you and the relevant data protection authorities, as required by law. The notification will include details about the nature of the breach and the steps we are taking to address and contain the situation. 

7. Your Data Protection Rights
   As an Australian resident, you have the following rights regarding your personal data under the Privacy Act 1988: 

• Access: You have the right to request access to the personal information we hold about you, and we will provide you with a copy of the information in a suitable format. 
• Correction: You have the right to request corrections to any inaccurate, outdated, or incomplete personal information we hold. 
• Deletion: You have the right to request that we delete your personal information, subject to certain legal and contractual obligations where we are required to retain the data. 
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes. 
• Complaints: You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights under the Privacy Act.
  To exercise any of these rights or for more information, please contact us at info@xceeda.com.au. We will respond to your request in line with applicable legal requirements
  

8.  Data Retention
   We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable law, regulations, or contractual obligations. Once your personal information is no longer needed for these purposes, we will securely delete or anonymise it in compliance with relevant legal and regulatory requirements. In some cases, we may need to retain certain data for longer periods if required for legitimate business interests, legal claims, audits, or accounting purposes. 

9. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our Site. Your continued use of our Site after any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    xceeda Pty Ltd
    Level 17, Chifley Tower,
    2 Chifley Square, Sydney 2000
    Email: info@xceeda.com.au
    Phone: 02 9375 2261